Returns Policy



If any item is not what you required then just notify us by email/telephone (stating reason for return) within 30 days of receipt.

If goods are returned within 30 days, we will refund the cost of the order minus the postage and packaging charge paid.

The costs of returning goods will be paid by you.


The consumer has a duty of care for the products during the cancellation period in order for a refund to be given.


Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be processed. This postage cost is not reimbursed.



Please check your goods on delivery. If items do arrive damaged or faulty please let us know within 7 days and arrange to post them back to us.

If you do not inform us within 7 days, then we will have no liability for items said to be damaged or faulty on delivery.



There will also be no refunds for personalised items unless a mistake has been made by us. 

If a mistake has been made by us then a full refund will be made including the postage and packaging cost.

Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be processed. This postage cost is will be reimbursed if the item is being returned due to an error made by us.



Refunds will be made within 30 days of a refund being agreed.


Please address any returned products to:


Out of this World Gifts

43 Stamford Grove

Hull

HU95EE